Public offer

1. Terms and Conditions

These are the terms and conditions under which we supply products to you. Please read these terms carefully before submitting your order to us. The buyer is required to accept and familiarize themselves with the terms and conditions before placing an order. By placing an order, you enter into a contract with us and accept these Terms and Conditions.

These terms describe who we are, how we will provide products to you, how you and we may change or terminate the contract, what to do in case a problem arises, and other important information. If you believe there is a mistake in these terms, please contact us to discuss.

When purchasing goods in Ukraine with delivery within Ukraine, you enter into a contract with the company “ABRIKOS GRUP” LLC, registered in Ukraine and hereinafter referred to as ABRIKOS.
Our registration number in Ukraine — 37508140
Our registered address in Ukraine: 11 Leonida Pervomayskoho St., Kyiv, 01023

2. Applicable Law

These Terms and Conditions and any disputes arising in connection with them, or with the use of the website, or with any purchases on the website, are governed by:

— for purchases with delivery within the territory of Ukraine — the applicable laws of Ukraine. Since ABRIKOS may amend or supplement these Terms and Conditions at any time, you should accept only those Terms and Conditions that apply at the time of purchase for each of your orders.

3. Order

Before payment, you can review your order, including the total cost and shipping cost, and make changes if necessary. You are bound by your order from the moment it is confirmed, and the conditions provided in these Terms and Conditions are fulfilled. This occurs after the order has been submitted and payment has been confirmed. Please note that the order will not be valid if ABRIKOS cannot confirm the billing and delivery addresses you provided. Once you confirm your order, you will receive immediate online confirmation on the screen upon checkout, as well as a digital order confirmation by email. This confirmation is the receipt for your online order. A digital delivery confirmation is sent by email when your order is shipped. This confirms your delivery.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This may occur if the product is out of stock, due to unexpected limitations of our resources that we could not reasonably foresee, or if we discover an error in the price or product description.

We will assign your order a number and inform you of it when we accept your order. It will be helpful if you can provide the order number when contacting us about your order.

We reserve the right to modify/adjust/cancel the order if stock levels were indicated incorrectly at the time the order was placed.

For certain collections, you may order a maximum quantity of products, and we reserve the right to adjust your order if the maximum quantity is exceeded.

All product information displayed on www.abrikos.com is subject to change.

4. Price and Payment

The product price will be indicated on the order pages when you place your order. We make every effort to ensure that the product price provided to you is correct.

It is always possible that, despite our efforts, some of the products we sell may be incorrectly priced. We normally check prices before accepting your order so that, if the correct price of the product on the date of your order is lower than the price stated at the time of your order, we charge the lower amount. If the correct price of the product on the date of your order is higher than the price stated to you, we will contact you for instructions before accepting your order. If we accept and process your order where a pricing error is obvious and unmistakable, and you could reasonably have recognized it as such, we may terminate the contract, refund any sums you have paid, and require the return of any goods provided to you.

We accept payment by most credit and debit cards and via PayPal. You must pay for the goods and their shipping before dispatch.

Items in your order destined for countries outside Europe may be subject to taxes, customs duties, and fees imposed by the destination country (customs charges). The recipient of the shipment is the importer in the destination country and is responsible for all customs charges.

The total order amount (the cost of the goods including all charges) cannot be guaranteed and may differ from what is shown online at checkout. If the recipient does not pay customs charges, the goods will be returned to ABRIKOS, and the customer will not be refunded any shipping costs.

All prices are subject to change. ABRIKOS is not responsible for any currency changes or exchange rates that may occur at any bank when exchanging currencies we offer online.

5. Product

Products may vary slightly from their images. The images of the products on our website are for illustration purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your device’s display accurately reflects the color of the products. Your product may vary slightly from these images.

6. Delivery and Shipping

We strive to ensure you receive your order as quickly as possible. After your order is successfully placed, the warehouse processes it on the next business day. It is then picked, packed, and dispatched. The order preparation process takes from 1 to 14 business days. The timeframe depends on the destination country, the composition and size of the order, and whether the order includes custom embroidery. Your order will be assembled within 1–14 business days and then dispatched to you.

As soon as the order is dispatched, you will receive a shipping confirmation email with a tracking link attached.

Please note that the duration of delivery itself may vary due to external factors beyond the control of ABRIKOS or our distribution partner. These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc. Additionally, please note that during promotional periods, such as Christmas and sales, delivery times may be longer than usual.

6.1 Delivery Locations and Shipping Cost

ABRIKOS delivers goods worldwide.
The shipping cost is calculated individually according to the rates of our distribution partner.

6.2 Uncollected Parcels

ABRIKOS will not pay for shipping for uncollected parcels. Customers will bear the costs for return shipping and administrative fees.

6.3 Tracking

When your order is shipped from our warehouse, we will send you an email confirming that it is on its way. In the delivery confirmation of your order, you will receive a tracking link. The link will provide information about the status of your delivery. Please note that tracking updates may take up to 3 business days. ABRIKOS is not responsible for incorrect information provided by the carrier.

6.4 Damaged or Incorrect Item

We at ABRIKOS guarantee that every order is checked before shipment. If, despite this, the product turns out to be damaged, defective, or incorrect upon receipt, we ask that you contact ABRIKOS customer service within 5 days.

Please send this information by email to our customer service at [email protected], and we will be happy to assist you.

6.5 Missing Items/Order

If an item you ordered is out of stock, we will email you to inform you. In this case, you will not be charged for these items. The invoice will indicate which items are included in this part of your order. Please check the invoices for each part of your order to ensure nothing is missing. If something is missing and you have questions, please contact us as soon as possible, but no later than 5 days from the receipt of your order.

We must be notified of any non-arrival of a parcel as soon as possible. If your order has not arrived within 14 days from the dispatch date, please contact our customer support. Failure to do so may affect our ability to trace the parcel and issue any refund. A refund will only be issued after 30 days and only if the parcel is deemed lost in transit by the relevant shipping company.

In the event that goods are sold at an incorrect price due to technical issues and/or ABRIKOS staff errors, we reserve the right to cancel the order, refund the payment, and inform the customer of the situation.

7. Right to Return and Cancellation

7.1 Return Policy

At ABRIKOS, we hope that you, as our valued customer, will always be satisfied with your order. However, if you change your mind, we offer a 14-day return policy starting from the day you receive your order from us.

We strive to process returns as quickly as possible and will notify you by email with confirmation once your return has been processed. Please note that during peak periods this may take up to 14 days from the time we receive the item. Please note that you are responsible for returning the item and that you must obtain proof of shipment from the post office/courier company when returning the item.

To return items purchased on abrikos.com, please follow these steps:

Ensure that the items retain their original tags, have not been used, have not been washed, and are in their original condition.

All returned items must be packed in a bag or box. If possible, please use the original packaging.

As the customer, you are responsible for the cost of return shipping when sending the item back to us. Please use the prepaid label and the shipping cost will be deducted from the refund amount. If you cancel the purchase, we will refund the amount paid for the items you return. Please note that shipping costs are non-refundable.

7.2 Cancellation

If you discover a manufacturing defect, the item can be returned with a valid receipt and/or order confirmation. If you receive a defective item, please contact our customer service. When notifying us of a defective item, you must state the reason for returning the item. Then use the return form in accordance with the return instructions. Once ABRIKOS receives the defective item, ABRIKOS will refund you the full amount for the defective items, including the cost of return shipping, as soon as possible. Items are considered defective if they were received damaged or if a manufacturing defect occurred within two years of purchase. Items damaged due to normal wear and tear are not considered defective. If the item cannot be repaired or a similar item is not available for reorder, you are entitled to a full refund, including shipping and return costs.

7.3 Changes to Placed Orders

Once your order has been placed and you have received the order confirmation email, we will begin processing your order. At this stage, you cannot make changes to your order. If an error was made in the contact details or customer address when placing the order, you are responsible for promptly contacting ABRIKOS. ABRIKOS is not responsible for shipping the item to an incorrect and/or wrong address provided by the customer.

8. Force Majeure

In the event of force majeure, all obligations undertaken by abrikos.com are suspended. In this case, the contract between you and ABRIKOS may be partially or fully terminated by you or by ABRIKOS. By force majeure we mean events such as natural disasters, war, strikes, revolutions, riots, import/export blockages and/or blockades, transportation obstacles, failures in electricity and telephone networks, internet services and/or diseases, whether they affect us as an organization or one of our suppliers directly or indirectly.

9. Fraud

ABRIKOS has the right to cancel and refund any order that is believed to have been placed fraudulently or otherwise maliciously in order to ensure the security of our customers’ transactions through our online services. ABRIKOS reserves the right to use all available legal means to enforce these Terms and Conditions, including the right to block access to the site and/or provide transaction information to law enforcement or payment service providers. Individuals who violate restrictions in password-protected areas of the site may be prosecuted.

10. Ownership

All rights, including copyright on abrikos.com, remain with ABRIKOS and its subsidiaries. Any use of this website or its content, including copying or storing it in whole or in part, other than for personal, non-commercial use, is prohibited without our permission.

11. How We Use Your Personal Information

Data security is important to us, and we want to be open and transparent about how we collect and process your personal information. Therefore, we have a Privacy Policy that defines how your personal data should be processed and protected. ABRIKOS attaches great importance to your privacy and the protection of your data.